T.N. CM launches Integrated Drinking Water Grievance Redressal Centre

Why in news

Chief Minister M.K. Stalin inaugurated the Integrated Drinking Water Grievance Redressal Centre – PUNAL (1916) to provide a centralized platform for citizens to register and address drinking water-related issues.

Background

The centre was established by the Tamil Nadu Water Supply and Drainage (TWAD) Board. It integrates multiple departments to expedite grievance redressal through a toll-free number, an online portal (www.punal.tn.gov.in), and the PUNAL Citizen App.

Facts for Prelims

• BodyTWAD Board: Tamil Nadu Water Supply and Drainage Board is the body responsible for the PUNAL centre.
• FactPUNAL (1916): The specific name and identifier of the Integrated Drinking Water Grievance Redressal Centre.
• Factwww.punal.tn.gov.in: The official online portal for lodging drinking water complaints in Tamil Nadu.

For Mains

Q. Discuss how the integration of multi-departmental grievance redressal systems can enhance the efficiency of public service delivery in Indian states.

Dimensions to cover in your answer

• Inter-departmental coordination: Reducing bureaucratic silos to expedite multi-agency water supply issues
• Digital inclusivity: Ensuring accessibility of grievance portals for rural populations with limited internet
• Accountability mechanisms: Establishing clear timelines and tracking for citizen-reported infrastructure failures

Keywords: e-Governance · Public Service Delivery · Grievance Redressal · Inter-departmental Coordination · Digital India

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